Privacy Policy

1. Introduction

Welcome to Eterna ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at eterna.uno and our services.

This policy complies with the EU General Data Protection Regulation (GDPR) and applies to all users, regardless of location.

2. Data Controller

Eterna is the data controller responsible for your personal data. You can contact us at:

3. Personal Data We Collect

3.1 Information You Provide

• Contact Information: Name and email address when you join our waitlist
• Communications: Any messages you send us through our contact forms or email
• Future Service Data: When our service launches, we will collect the personal memories, stories, and data you choose to share with us

3.2 Information Automatically Collected

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: How you interact with our website, pages visited, time spent
• Cookies: Small files stored on your device (see our Cookie Policy below)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information (e.g., joining our waitlist)
• Legitimate Interest: To improve our website, analyze usage, and develop our services
• Contract: To provide services when you become a user (future)
• Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Data

• To notify you when our service becomes available
• To provide customer support and respond to inquiries
• To improve and develop our website and services
• To analyze website usage and performance
• To comply with legal obligations
• To protect against fraud and security threats

6. Data Sharing and Transfers

We do not sell your personal data. We may share your data only in these limited circumstances:

• Service Providers: Trusted third parties who help us operate our website and services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Any international transfers will be protected by appropriate safeguards under GDPR.

7. Data Retention

• Waitlist Data: Until our service launches or you withdraw consent
• Website Analytics: 26 months maximum
• User Service Data: As long as you maintain an account, plus legal retention periods
• Communications: 3 years for customer support purposes

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

To exercise any of these rights, contact us at privacy@eterna.uno. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Incident response procedures

10. Cookies and Tracking

We use cookies and similar technologies to improve your experience. Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Performance Cookies: Improve website speed and performance

You can manage cookie preferences through your browser settings or our cookie banner.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email (if you're on our waitlist) or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, please contact us first at privacy@eterna.uno.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.

14. Contact Information